The chatbot in this extro Support Center helps you find answers to your questions quickly.
You can ask Toby a question at any time, whether it concerns a feature, release news, or a security topic.
The chatbot automatically searches the available Help Center articles and helps you resolve your issue.
How the chatbot works
Open the chatbot in the extro Support Center
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Enter your question in the chat field
Describe your issue as specifically as possible
Example: “How can I approve time entries?” or “How do I schedule a job?”
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Review the answer
You will either receive an answer directly in the chat
Or a link to a suitable Support Center article
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Did you not receive a suitable answer?
If the chatbot cannot find a solution, a ticket is created automatically
You will receive a response from the support team within 48 hours
Note:
The more precisely you describe your issue, the faster you will receive a suitable answer.
When is the chatbot suitable?
For questions about how features work
For known error messages
When you want to quickly check whether a solution already exists
For questions about release news
The chatbot is your first point of contact in the support area of extro. It saves time and takes you directly to the appropriate solution or automatically forwards your issue.
When is the chatbot not suitable?
The chatbot is ideal for standard questions and known topics.
However, it is not the right option in the following cases:
For urgent, business-critical disruptions
For complex project situations with several unresolved issues
For individual process-related questions that depend heavily on your company
When you need to send screenshots or extensive attachments
In these cases, it is advisable to create a ticket directly with a clear description of your issue.
Important:
The chatbot does not replace individual consultation. It is intended as quick initial assistance and supports you with clearly defined questions.